Shipping policy
Shipping Policy / Digital Delivery Policy
Last updated: 17 May 2026
This Shipping Policy explains how products purchased from www.eeeware.com are delivered. The website is operated by EeeWare Ltd.
EeeWare primarily sells digital products, including apps, software files, website templates, downloadable resources, digital documents, installation files, source files, and other electronic products.
1. Digital Delivery Only
Most products sold by EeeWare are digital products and are delivered electronically.
Unless clearly stated otherwise on the product page, no physical item will be shipped to you.
Digital products may be delivered by:
Download link;
Email;
Customer account access;
Digital download app;
ZIP file;
Installation file;
Licence file;
Product page access;
Google Play or another app store; or
Another electronic delivery method.
2. No Physical Shipping
For digital products, there are no physical shipping charges, courier services, postal deliveries, or physical tracking numbers.
If a product is digital, it will not be sent by post.
Any reference to “shipping” during checkout should be understood as digital delivery unless a physical product is clearly being purchased.
3. Delivery Time
Digital products are usually made available shortly after successful payment.
In most cases, access is provided immediately or within a few minutes of order confirmation.
However, delivery may occasionally be delayed due to:
Payment processing checks;
Incorrect customer email address;
Technical issues;
Shopify or third-party app issues;
Email spam or junk filtering;
Download system delays;
Security checks; or
Other issues outside our immediate control.
If you have not received access to your digital product within 24 hours of purchase, please contact us at:
contact@eeeware.com
Please include your order number and the email address used at checkout.
4. Customer Email Address
You are responsible for providing a correct and accessible email address at checkout.
Digital download links, order confirmations, licence details, and product access information may be sent to the email address used when placing the order.
If you entered the wrong email address, please contact us as soon as possible at:
contact@eeeware.com
We may need to verify your order details before resending access.
5. Download Links and Access
Download links may be provided through Shopify, a digital download app, email, customer account, or another electronic system.
You should download and save your purchased files promptly after purchase.
Access to download links may be limited, expire after a certain period, or be restricted to prevent misuse, unauthorised sharing, or excessive downloading.
If your download link has expired or is not working, please contact us and we will review your request.
6. File Formats
Digital products may be supplied in file formats such as ZIP, PDF, HTML, CSS, JavaScript, image files, app installation files, documents, or other electronic formats.
You are responsible for ensuring that you have the required device, browser, software, operating system, storage space, and technical ability to open, install, edit, or use the files.
Product pages may include compatibility information, system requirements, or usage instructions where applicable.
Please review these details carefully before purchase.
7. Website Templates
Website templates are delivered as digital files.
They may include code files, images, documentation, design assets, and other resources depending on the product.
Customers are responsible for downloading, extracting, editing, hosting, customising, deploying, and maintaining website templates unless a separate service agreement has been purchased.
EeeWare does not provide physical delivery, printed materials, hosting setup, domain registration, or custom development as part of a standard website template purchase unless clearly stated.
8. Apps and Software
Apps and software purchased directly from www.eeeware.com may be delivered by download link, installation file, licence file, or another digital delivery method.
Some EeeWare apps may also be available through Google Play or other third-party app stores.
If you purchase, download, install, or update an EeeWare app through Google Play, the delivery, installation, updates, account access, and download process may be handled by Google Play and subject to Google Play’s own terms and policies.
9. Google Play Purchases
For apps obtained through Google Play, you should follow Google Play’s download and installation process.
Issues relating to Google Play account access, app store downloads, app store payment processing, device compatibility shown by Google Play, app updates through Google Play, or Google Play refund processes may need to be handled directly through Google Play.
EeeWare Ltd may provide reasonable product support where possible, but we may not control Google Play’s systems, policies, payment processes, or technical restrictions.
10. Failed or Incomplete Delivery
If you cannot access your digital product, please contact us at:
contact@eeeware.com
Please include:
Your full name;
Your order number;
The email address used at checkout;
The product name;
A description of the issue;
Screenshots or error messages where possible; and
Details of your device, operating system, browser, or software setup if relevant.
We will review the issue and may resend access, provide an alternative download method, offer troubleshooting support, or provide replacement files where appropriate.
11. Incorrect Product Delivery
If you believe you received the wrong digital product, please contact us as soon as possible at:
contact@eeeware.com
Please include your order number, product name, and details of the issue.
If we confirm that the wrong product was supplied due to an error by us, we will provide access to the correct product.
12. Download Responsibility
After receiving access to a digital product, you are responsible for downloading, saving, backing up, and securely storing your files.
EeeWare is not responsible for loss of files after successful delivery where the customer has failed to download, save, back up, or retain access to the product.
We recommend keeping a secure backup copy of any digital files purchased from us.
13. No International Shipping for Digital Products
Because EeeWare products are primarily digital, there is no international physical shipping for digital products.
Customers in different countries may access digital products electronically, subject to applicable laws, platform restrictions, payment provider restrictions, app store availability, and product compatibility.
14. Future Physical Products
If EeeWare sells physical products in the future, separate shipping terms may apply.
Physical product delivery times, shipping costs, courier details, import duties, customs charges, taxes, and return shipping rules may vary depending on the product and destination.
Where physical products are sold, relevant shipping information will be provided at checkout or on the product page where applicable.
15. Contact Us
If you have any questions about this Shipping Policy or Digital Delivery Policy, please contact us at:
EeeWare Ltd
Website: www.eeeware.com
Email: contact@eeeware.com
Registered office:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
VAT number:
GB480782271